Refund Policy

Eligibility

Refunds apply to paid Cyberclouds course enrollments invoiced by us. Website pricing pages are informational; the invoice or enrollment confirmation controls the commercial terms.

Timeframe

Request a full refund within 7 days of payment if you have not accessed more than one live session and have not downloaded more than the orientation packet. After that window, partial refunds may apply as described below.

Full and partial refunds

Full refunds: unused seats canceled within the 7-day window meeting the access limits above. Partial refunds: up to 50% if you withdraw before the midpoint of a live cohort and have completed fewer than half of graded portfolio items. After the midpoint, tuition is generally non-refundable except where required by law.

Non-refundable items

• Custom Network Ledger facilitation already delivered
• Third-party exam or certification fees paid on your behalf
• Completed private coaching hours

Refund process

Email info@cyberclouds.digital with your invoice number, learner name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days. Bank timelines may add additional days.

Cancellation by Cyberclouds

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for the canceled seats.

Exceptions

Documented medical emergencies or mandatory military service may qualify for extended deferral or case-by-case refunds. Fraudulent chargebacks after receiving materials may result in account suspension.

Contact for refund requests

info@cyberclouds.digital · +82-1-813-7268 · Street: 230-10, Dunjeon-dong; City: Sujeong-gu Seongnam-si; State/province/area: Gyeonggi-do; Country: Korea